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How do I create an Online Account? |
You will be provided with an online account right after you become an Excard member. Only one (1) online account per member is allowed.
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How secure is my account? |
Your online transactions are done via a protected EXCARD server. We routinely check and update our security parameters to ensure all information and data stored on our server are not compromised.
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How do I terminate my Membership Account? If there is a balance in my account, is it refundable upon termination
of my membership? |
Just send us an email saying that you would like to terminate your account. Members may terminate their membership at any time, and the balance in their account will be refunded within 10 working days. Refund amounting Php100 or less will not be made. Please include your bank details in the email so we can transfer the amount to your bank account.
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What happens if my account is inactive for a period of time? |
Your account will still be open and any remaining
cash advance in it will be available for your use. However, if you anticipate that you will no longer use this account, we
would advice you to close it and withdraw the balance of your cash advance.
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Why do I get an error whenever I try to login? |
Either your username or password or both are incorrect.
You will have to reset your password or retrieve your username: Click on the "I forgot my Password or Username" link
and key-in the information according to the instructions. We will send you an email with a link which you will need to click
on in order to reset your password.